Hospitality may be one of the most mature business sectors, but change continues to provide both opportunities to succeed and challenges to survive. Restaurants are one of the most popular start-up business types in the UK even though the industry failure rate is three times the national average. Pubs are closing down at an unprecedented rate. But hospitality properties continue to be actively traded and new ones created. Throw trends like pop-up restaurants and ‘street food’ into the mix and it becomes clear why hospitality continues to be a dynamic and exciting sector.
Leisure is equally interesting, whether it involves helping us stay fit or encouraging us to sit and watch others in action, opportunities abound in providing the counter-balance to busy working lives, current and past.
The success stories in this sector have three elements:
- A popular format;
- Well-trained, properly paid and motivated staff;
- Systems that ensure that the process can be repeated daily and in more locations.
But doing all this requires a wide range of kills – creativity for the concept, empathy to motivate staff and discipline to work within a system. No-one has all these skills and so we have often been asked to provide the rigour required to turn the concept into good cashflow, as this case study demonstrates.
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