||We embed ourselves within each client’s organisation. We do not advise and walk away; we are there to solve problems and find ways to develop the business. We are diplomatic and act with discretion. We respond quickly and consistently to our clients’ requests to let them know we are always available. We accept the responsibility to gain a thorough and detailed understanding of the business. We listen with empathy and seek to understand our clients’ needs. We, as an organisation, have the moral courage to act with integrity and take an ethical stance.
||We apply the right skills at the right time and at the right price. We deliver accurate information, openly and honestly in ways that our clients can understand (written or oral – words, numbers or pictures).Our flexibility allows us to juggle priorities and to adapt to the needs of each client. When we make promises, we make sure that we keep them. We understand that our mentors are there to listen and help. We achieve the best solutions for our clients by recognising our own strengths and weaknesses and using the strengths of each team member.
||We maximise our resource by sharing experiences and knowledge and constantly seeking ways to increase them. In so doing, we aim to achieve the highest standards and go beyond our individual limits. We learn from our mistakes and support each other at times of need. We show trust and respect for each other by being open and honest about our work.